Fujitsu America offers service and support on products for a minimum of five (5) years after the manufacturer’s last ship date for products used or sold for commercial or governmental use (i.e., a use other than for personal, family, household, or home office use) based upon model and/or machine type.
In all cases (hardware and software), service and support is per contracted service level or, if there is no contract, on a commercially reasonable, best effort basis for products approaching their EOSL.
Fujitsu America will provide service and support for a minimum of five (5) years after the manufacturer’s last ship date for hardware products based upon model and machine type unless otherwise noted.
Updates to End of Service Life (EOSL) Support for Fujitsu Hardware Products will be posted during the months of July and December generally 12 months in advance of the EOSL date.
An extension for basic maintenance support beyond the manufacturer’s End of Service Life. During this period, firmware patches, updates and OS support may no longer be available and are not included. Parts replacement and break/fix services are performed on a commercially reasonable basis per contracted service level.
For more information or specific questions regarding the Fujitsu America EOSL policies, please contact your local Fujitsu America Service Delivery Manager.